01
Heuristic & accessibility audit
Expert review against established usability heuristics and WCAG-informed checks, with findings prioritized by severity and user impact.
Independent UX audit practice
UX audits for complex digital services.
I help teams see where experiences break down — across interfaces, research, systems, and service handoffs — then turn the findings into a clear, practical roadmap.
Perspective
UX strategy + service design
Experience
5+ years
Built for
Complex, multi-team services
Output
Priorities teams can act on
01 / Services
A focused expert review.
Choose the lens that matches the problem, or combine them for an end-to-end view. Every audit is grounded in the evidence you already have and the realities of delivery.
02
UX research audit
A review of existing research, analytics, and support insights to surface evidence gaps and shape a practical research roadmap.
03
Service blueprint audit
End-to-end mapping of touchpoints, pain points, backstage processes, and handoffs — so teams can see the whole service, not just the interface.
04
Design system audit
Component inventory plus a consistency and accessibility review, identifying where the system helps delivery and where it creates friction.
02 / Process
From evidence to action.
A structured audit process designed to create alignment, not another report that sits on a shelf.
01
Discover
Stakeholder kickoff and a focused review of goals, constraints, existing data, and available research.
02
Evaluate
Heuristic review, research synthesis, and service blueprinting matched to the scope of the problem.
03
Report
Clear findings with evidence, severity ratings, and the context teams need to make informed decisions.
04
Roadmap
Actionable recommendations, quick wins, and sequenced next steps that account for delivery realities.
Senior Service Designer
Government / Connected Services BC
Leading enterprise-level service design across digital and policy-driven services, aligning product, engineering, and policy teams.
UX Strategist II
City of Vancouver
Owned UX strategy for regulatory and compliance platforms, enterprise design systems, and accessibility standards.
UX Designer
PointClickCare & Essential Designs
Led discovery, research, and responsive product design in agile teams and client-service environments.
Freelance UX Designer
Independent
Delivered end-to-end UX design, research, and product strategy across multiple industries.
Credentials & working toolkit
Tools: Figma, Miro, Dovetail, Maze, and UserZoom.
04 / Contact
Let’s find the friction.
Tell me what your team is shipping, where the uncertainty is, and what a useful audit needs to unlock.